joomla CMS

Find out more about our Joomla eXtensions and the possible and individual eXtro media support!

eXtro media has decided to change the subscription model for our Joomla extensions. Why we do this, in the last year we have noticed that our customers are dissatisfied about our Joomla extensions prices. Now the Joomla extension subscription model has been completely changed. We have a base price model with a cheap yearly update subscription. Additionally you can define what support Model best fits your needs.

The new support models are: update only (no support), SLA24 (updates plus commercial support within 24 working hours, 3 incidents) and SLA12 (updates plus commercial support within 12 working hours, 6 incidents).

This subscription model change allows us to lower prices for the basic product by a average of 30%.


Udates-only, NO-Support (without Support)

This subscription means that you are able to download the eXtension you've purchased for a whole year, always getting the latest version of it (1 year updates).

  • No commercial support is included in this subscription. Please make sure that this option fits your needs.
  • If you have a problem during the installation process or the usage of the eXtension, please have a look at the knowledge base.
  • Optionally, you can get commercial support by purchasing a support ticket.

Our recommendation: Purchase this subscription if you renew your subscription (i.e. your are already successfully using the respective eXension and only need the updates), or if your web skills are high enough to solve all possible problems.

Updates & Service Level Agreement 24

This subscription contains the Update subscription (1 year updates), plus:
Joomla! Service Level Agreement response time 24 hours during working days (this option is available for all eXtromedia eXtensions).

  • Support for our eXtensions: 3 incidents / Support per incident max. 15 Minutes! (validity 1 year)
  • A standard support incident is defined as a customer technical issue where support is provided by eXtro media.
  • An incident could be, -installation problem, - configuration problem, - small CSS or Java-Script problem.
  • Please note: An incident can span multiple communications between eXtro-media and customer.
  • A per-incident support contract cannot be divided into subordinate parts addressing multiple unrelated issues.
  • Guaranteed Response Time: 24 hours!

Our recommendation: Purchase the SLA24 subscription if you are a first-time customer (i.e. you are not renewing a subscription) or if you are unsure whether your web skills are high enough to solve all possible problems by yourself.

Updates & Service Level Agreement 12

This subscription contains the Update subscription (1 year updates), plus:
Joomla! Service Level Agreement response time 12 hours during working days (this option is available for all eXtromedia eXtensions).

  • Support for our eXtensions: 6 incidents / Support per incident max. 15 Minutes! (validity 1 year)
  • A standard support incident is defined as a customer technical issue where support is provided by eXtro media.
  • An incident could be, -installation problem, - configuration problem, - small CSS or Java-Script problem.
  • Please note: An incident can span multiple communications between eXtro-media and customer.
  • A per-incident support contract cannot be divided into subordinate parts addressing multiple unrelated issues.
  • Guaranteed Response Time: 12 hours during workdays!

Our recommendation: Purchase the SLA12 subscription if you need the fastest reaction time of 12 hours during workdays.
We recommend this subscription for commercial usage.


Please open a Ticket at our Ticket System if you need help. Please note, if you have no Service Level Agreement you can also buy a Ticket to get support.

If you need customisation for one of our eXtensions, please contact us for a individual quote!


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