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I dont get any emails when somebody has used my fo

11 years 1 month ago - 11 years 1 month ago #152 by peachmelba

Hi.
I really hope you can help.
I done get any email notification when somebody has used my form.
I have the newest version downloaded today, i have tried to uninstall and install again ect ect.
I am using joomla 2.5
I can see the results in the result manager, but i dont get notifications by email
The mailaddress in the "distribution list field is also the mail address entered into joomla
I have attached a screenshot of my setup
Attachments:

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11 years 1 month ago #153 by tyefire
I am also having this problem!

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11 years 1 month ago #154 by Maike
Hello peachmelba, Hello tyefire,

we've done some more tests regarding the mail function, and the tests were always successful, ie we always received the administrator email and the one for the frontend user who fills in the form.

Since we can't reproduce this false behaviour on our servers, it would be great if we could get backend access, and ftp access if possible, to your Joomla installation, this might help us to find out what the problem is.

Please email your login credentials to : info(at)extro-media.de

maike

If you like our extensions and think they are worth 5 stars, please write a review in the JED

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11 years 1 month ago #155 by tyefire
peachmelba, I don't feel comfortable giving up my login details. Will you be allowing the support team to take a look at yours? Please let me know if your issue gets resolved.

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11 years 1 month ago #156 by tyefire
Also, I do not get any results in the results manager. What is the issue here?

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